Privacy policy

Privacy Policy

Last Updated: January 1, 2026

At Arcvex Loom ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit arcvexloom.com or purchase products from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

• Full Name

• Billing Address

• Shipping Address

• Email Address

• Phone Number

• Payment Information

• Customer Service Communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Time Spent on Site

• Referral URLs

• Cookie Data

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Verify transactions

• Prevent fraud and unauthorized activities

• Improve website functionality

• Personalize user experience

• Send order updates

• Respond to inquiries

• Comply with legal obligations

Where legally permitted, we may also send promotional emails regarding products, special offers, and updates.

You may unsubscribe at any time.

3. Legal Basis for Processing (GDPR)

For visitors located within the European Economic Area (EEA), we process personal information under one or more of the following legal bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember user preferences

• Analyze website performance

• Improve user experience

• Measure advertising effectiveness

• Support shopping cart functionality

Cookies may include:

Essential Cookies

Required for website functionality.

Analytics Cookies

Used to understand website usage and improve performance.

Advertising Cookies

Used by advertising partners to deliver relevant advertisements.

You can manage cookie preferences through your browser settings.

5. Google Services

We may use services including:

• Google Analytics

• Google Ads

• Google Merchant Center

• Google Consent Mode

• Google Tag Manager

These services may collect information regarding interactions with our website.

Google's Privacy Policy can be viewed at:

https://policies.google.com/privacy

6. Payment Processing

Payments are processed through secure third-party payment providers.

We do not store complete payment card information on our servers.

Payment providers may process:

• Payment details

• Billing information

• Transaction verification data

in accordance with their own privacy policies.

7. Sharing of Information

We do not sell personal information.

We may share information with:

• Payment processors

• Shipping carriers

• Technology providers

• Analytics providers

• Legal authorities when required by law

All third parties are required to process data in accordance with applicable privacy laws.

8. International Data Transfers

Because we operate internationally, your information may be processed in countries outside your country of residence.

Appropriate safeguards are implemented where required by applicable law.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Meet legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access personal information

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

To exercise these rights, please contact us.

11. California Privacy Rights

California residents may have additional rights under applicable privacy laws, including rights relating to access, correction, and deletion of personal information.

12. Children's Privacy

Our website is not directed to individuals under the age of 13.

We do not knowingly collect personal information from children.

13. Security

We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission can be guaranteed as completely secure.

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective immediately upon posting on this page.

Continued use of our website constitutes acceptance of the updated policy.

15. Contact Information

Company Name:
Nova Bridge International Limited

Address:
UNIT 903D, 9/F., CAMERON COMM CENTRE,
458-468 HENNESSY ROAD,
CAUSEWAY BAY,
HONG KONG

Email:
[email protected]