Refund policy

Return & Refund Policy

At Arcvex Loom, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• Items must be unworn, unwashed, and unused.

• All original tags must remain attached.

• Items must be returned in their original packaging.

• Proof of purchase or order confirmation must be provided.

Returns that do not meet these requirements may be subject to a partial refund or may be declined.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale items

• Clearance products marked as non-returnable

• Products damaged due to misuse, improper care, or normal wear and tear

Refund Process

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5-10 business days.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item for a different size or color, please contact us before returning your order.

Exchange requests are subject to stock availability.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Order number

• Description of the issue

• Clear photographs of the item

We will work promptly to provide a replacement or full refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is defective

• The wrong item was shipped

• The product arrived damaged

Contact Us

Email: [email protected]

Company:
Nova Bridge International Limited

Address:
UNIT 903D, 9/F., CAMERON COMM CENTRE,
458-468 HENNESSY ROAD,
CAUSEWAY BAY,
HONG KONG